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Introduction

Since its launch in 2011, Weixin has changed the way people communicate, allowing users to keep connected and making our life easier and much more fun. Weixin is committed to providing users with a safe, secure, healthy, and convenient environment. To this end, we have formulated the "Standards of Weixin Account Usage" (hereinafter referred to as the "Standards"). Tencent will take action against any violations according to the applicable laws and regulations and the rules provided in the service agreements, and cooperate with competent governmental authorities to protect the legitimate rights and interests of Weixin users and other entities when resolving such violations.

Security and Compliance

Weixin works to ensure the security of the platform and users and strictly abides by applicable laws and regulations of the People's Republic of China and Tencent's platform rules to guarantee that any content posted on the platform is in compliance with laws and regulations. Any content that involves terror, violence, lewd content and gambling, that endangers the security of the People’s Republic of China, that infringes on the legitimate rights of other users, and that violates laws and regulations is forbidden on Weixin.

Use in Good Faith

Weixin strives to create a friendly cyber environment that allows users to interact with each other in good faith. Designed as a simple, easy-to-use and convenient communication tool, Weixin puts great trust in users and believes that users will use the tool in good faith. Therefore, Weixin advocates "Use in Good Faith" and does not permit any malicious behaviors that damage the legitimate rights and interests of others by using Weixin. Honesty and Responsibility

Every user shall be honest and credible and be responsible for all the content they post on the platform. Weixin connects users by providing a channel for communication and sharing content. Only if you are honest and responsible can all users interact with each other in a friendly, safe, healthy and clean environment. Weixin does not permit any fraudulent, false, untrue, or misleading information.

Clarity and Transparency

Weixin keeps improving the clarity of platform rules and the transparency of platform governance, and tries to inform you of the Standards using lucid and accessible language so that you can have a clear understanding of the Standards and better comply with the Standards.

In order to create a safe, secure, healthy, and clean cyber environment, please carefully read and strictly abide by the Standards.

If you find any violations or non-compliant content, you can report against the account concerned.

If you find any behavior or content that violates the Standards, you can report against the account concerned through Weixin by following the steps described in Chapter V. Upon the receipt of your report, we will verify whether the behavior or content you report against has violated laws and regulations, or the Standards.

Weixin may suspend the provision of services for the violating account or account owner and take action against the non-compliant content according to applicable rules.

Weixin will take action against the accounts that violate the Standards based on the severity of violations, including discontinuing the display and sharing of the non-compliant content in Weixin, issuing warnings, or suspending such accounts' use of some or all of the features.

I. Weixin Software Usage Rules

Users shall not engage in any activity that affects the overall user experience, infringes on Tencent's intellectual property rights, endangers platform security, or damages the legitimate rights and interests of other users during their use of the Weixin Software. In the event of any violations of the aforesaid rules, Tencent will take appropriate action against the non-compliant Weixin account based on the severity of the violation, and has the right to refuse to provide services to the non-compliant account owner, such as restricting the account accessing some or all of the Weixin features, or blocking related accounts.

1.Respect intellectual property rights and software integrity

Tencent owns the intellectual property rights to the Weixin Software. During your use of the Weixin Software, you shall respect Tencent's intellectual property rights and software integrity, and shall not engage in any act that infringes on Tencent's intellectual property rights or damages the integrity of Weixin Software.

1.1 Acquire Weixin software by legal means. You shall acquire the Weixin official app version through the official Weixin website, any other official Tencent channels (such as MYAPP), or third parties authorized by Tencent (such as the Apple App Store).

1.2 Use Weixin software legally. Unless permitted by law or with Tencent's written authorization, during your use of Weixin Software, you shall not:

1.2.1 Delete any information about Tencent's copyrights on Weixin Software and its copies;

1.2.2 Reverse engineering, disassembling, decompiling, or otherwise attempt to access Weixin Software's source code;

1.2.3 Use, lease, lend, copy, modify, link to, repost, compile, issue, publish, or set up a mirror site for the content to which Tencent holds the intellectual property rights;

1.2.4 Copy, modify, add to, or delete the data in the Weixin Software, the data released to the memory of any device, interaction data between clients and servers during the operation of Weixin Software, and the system data necessary for the operation of the Weixin Software, or create derivatives based on such data, including but not limited to using plug-ins, add-ons, or third-party tools/services not authorized by Tencent to access Weixin Software and related systems;

1.2.5 Add to, delete, or change the features or effects of the Weixin Software by modifying or falsifying the instructions or data used in the operation of Software, or operate or disseminate to the public the software and methods used for the above purposes, regardless of whether these acts are intended for business purpose;

1.2.6 Log in to or use Tencent's software and services through third-party software, plug-ins, add-ons, or systems not authorized by Tencent, or develop, release or distribute such tools.

1.2.7 Interfere with Weixin Software and its components, modules, and data by yourself or by authorizing others or the third-party software.

1.2.8 Common violations include but are not limited to: use of plug-ins, add-ons, software, or systems that facilitate red-packet grabbing, that allow multiple Weixin logins, that modify Weixin skin, and that allow one-tap forwarding.

2. Register and use Weixin reasonably and in good faith

You shall register and use your Weixin account reasonably and in good faith. Malicious registration and use of Weixin account for illegal or improper purposes are strictly forbidden.

2.1 Registration through official channels. You must register a Weixin account through the official Weixin app, and must not register it through any other unofficial channels.

2.2 Registration through legitimate channels. You must register your Weixin account using a legally acquired mobile phone number. SMS verification is required for registration and a valid number shall be linked to the account. You can also register a new Weixin account using an existing Weixin account.

2.3. Malicious registration or use of Weixin account is forbidden. Malicious registration and use of Weixin account are forbidden. Any user shall not commit any act that violates laws, regulations, and the Standards by using multiple account entities or controlling multiple Weixin accounts, or maliciously bypass or break platform rules by technical means.

2.4 Common violations include but are not limited to: frequently registering or batch registering Weixin accounts, maliciously abusing multiple Weixin accounts, inducing or deceiving another user into registering Weixin accounts to help themselves log in, or maliciously registering a Weixin account for another user to help the user log in.

3. Detection of unusual access attempts and security protection

Tencent has the right to, at its sole discretion, monitor, judge, and take appropriate action against any unusual access attempts (unusual operations such as unusual login, greetings, and unblocking) to protect the user account security.

3.1 Unusual login: To protect user account security, Tencent will restrict access attempts by the accounts that have not logged in for an extended period, or have not logged in since their registration. The users of such accounts must re-activate their accounts before they can continue using the accounts normally. Activation methods include, but are not limited to, SMS verification. If you have registered a new Weixin account using an existing Weixin account, Tencent may request you to log in to the new account with the existing account to ensure your account security.

3.2 Unusual greetings: In certain scenarios, if unacceptable content (see "Content Rules" for more information) is set to be shown or sent as a greeting, or if greetings are sent at an unusual frequency or from an unusual location, Tencent will take action against the account concerned, including but not limited to issuing a warning, restricting or suspending the use of some or all of the features, or even blocking the account permanently, and the action taken will be made public.

3.3 Unusual unblocking: In the event of any unusual activities in account unblocking, such as submitting unblocking requests in bulk, requesting unblocking using machine instructions, submitting false information, fabricating friendships, using the third-party platform to unblock accounts, or inducing or deceiving another user into helping with unblocking, Tencent will re-block the unblocked account or block it permanently, restrict the account that assists with unblocking of another account in violation of rules from using some or all of the Weixin features, or block such account temporarily or permanently.

3.4 Other unusual operations: If a user account, within a certain period, generates an unusually large amount of information that involves security risks or leads to the excessive use of Tencent's bandwidth resources (receiving different types of messages, and participating in different interactions and comment threads), Tencent will temporarily suspend update operations on the account, including but not limited to suspending the account's ability to receive new messages, add new friends, or participate in group chats until the account status returns to normal.

4. Data acquisition and usage rules

Weixin makes every effort to protect user data security and personal privacy, and prohibits any illegal or unauthorized acquisition, use, disclosure, sharing, and tracking of user data or personal privacy information.

Tencent prohibits Weixin users from engaging in the following acts:

4.1 Unauthorized disclosure of other people's data. Copying, storing, using, or transmitting another Weixin user's data without the user' express consent, or without truthfully disclosing the purpose for which the data is used, the scope of such use, and other relevant information to the user, constituting an infringement on their legal rights;

4.2 Request others to provide and share personal information. Requesting another Weixin user to share and submit personal information (including but not limited to their mobile number, ID number, date of birth, and address) before allowing the user to use a service or engage in an activity, such as submitting personal information for fortune-telling or joining a group chat;

4.3 Use user's personal information for other purposes. Using another Weixin user's personal information such as their Weixin ID (may be displayed as "WeChat ID" in the app, the same below), name, QQ ID, mobile number, email address, and date of birth for the purposes not authorized by such user or the Weixin platform;

4.4 Illegal or improper acquisition of user's personal information. Attempting to acquire another Weixin user's Weixin ID, name, QQ ID, mobile number, email address, date of birth, and other personal information through searching, tracking, linking, and data mining.

II. Content Rules

A Weixin user shall abide by the Agreement on Software License and Service of Tencent Weixin, as well as any applicable laws and regulations during their use of Weixin. Tencent will take appropriate action against any Weixin account that is found to distribute content that violates any of the applicable requirements and rules based on the severity of the violation, and is entitled to refuse to provide services to the non-compliant account owner,

including but not limited to: restricting the display of content (hiding content, setting the content to be visible only to the poster, etc.), deleting the non-compliant content, restricting the accounts from accessing some or all of the Weixin features, or blocking the accounts of such user.

Non-compliant content includes but is not limited to:

1. Content prohibited by laws and regulations

Any user shall not create, copy, post, or share any content prohibited by laws and regulations. Strictly prohibited content needing your special attention include the content that:

1.1 Betrays the basic principles established by the Constitution of the People's Republic of China and the socialist system;

1.2 Endangers national security, leaks state secrets, subverts state power, and undermines national unity, sovereignty, and territorial integrity;

1.3 Damages national honor and interests;

1.4 Incites ethnic hatred and discrimination, and undermines ethnic unity;

1.5 Undermines the national religion policies, and advocates cults and feudal superstitions;

1.6 Spreads rumors, disturbs the social order, or undermines the social stability;

1.7 Disseminates obscenity, lewd content, gambling, violence or terror, or instigates crime;

1.8 Insults or slanders others, and infringes on the legitimate rights and interests of others;

1.9 Incites illegal assembly, association, protests, demonstrations, and gatherings that disrupt the social order;

1.10 Promotes any activities in the name of illegal civil organizations;

1.11 Violates the "Interim Provisions on the Administration of the Development of Public Information Services Provided through Instant Messaging Tools " and other applicable and regulations;

1.12 Contains any other content prohibited by laws and regulations.

2. False information

Any user shall not create, copy, post, and share any false information (the information generated by fabricating or distorting facts and concealing the truth without factual basis).

2.1 False information that incites national, regional, ethical, racial and inter-religion hatred, discrimination and misunderstanding, and weakens the community's morals;

For example: A magnitude 9.0 earthquake hit Japan this morning, and Shinzo Abe met his doom! If you are a Chinese person, spread this news!!!

2.2 False information that disrupts the social order, undermines social stability, or causes or may cause a public panic;

For example: Shock: Eating pork in China is equivalent to committing suicide!! Please tell your friends and family to stop eating seafood promptly! Please forward this quickly!

2.3 False information that advocates cults and feudal superstitions; For example: More dedication to "Almighty God" brings more well-being and more grace from God.

2.4 False information involving common sense and public topics; For example: Piggy said: "Eating nine boiled eggs can prevent COVID-19!"

2.5 False information about Tencent, or information posted without official confirmation, disclosure, or permission of Tencent; For example: Information about any new Weixin features that is posted without permission.

2.6 Other false information.

3. Lewd content or content that may be considered lewd

Any user shall not create, copy, post, or share lewd, erotic, and sexually suggestive content or any content that may be considered lewd, such as the content involving sexual passion, sexual desire, sexual activities, or sexual organs that violates laws and regulations and goes against public morals, whether presented explicitly or implicitly.

3.1 Lewd content, such as the content seeking sexual activities that violate laws and regulations and go against the public morals, including but not limited to soliciting prostitution, or seeking out one-night stand and sexual partners; For example: Join us if you are lonely and desire a companion (1,000 yuan one night).

3.2 Erotic content, such as the content involving sexual passion, sexual desire, sexual activities, and sexual organs, including but not limited to text, audio, videos, pictures, and cartoons; For example: The text describing the process of sexual activities and the sexual organs of the participants in detail.

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3.3 Sexually suggestive content or content that may be considered lewd, for example, the content that implicitly carries lewd or sexual connotations and suggests lewd content or sex-related things.

4. Gambling-related content

Any user shall not create, copy, post, or share the information involving gambling activities or gambling tools and methods.

4.1 The content that invites, induces, or compels others to participate in gambling; For example:

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4.2 The content that involves the sale of gambling equipment, explains gambling rules and methods, or teaches gambling techniques, approaches, and methods.

5. Violent and criminal content

Any user shall not create, copy, post, and share violent content that displays the death, injury, or abuse of themselves, others and/or animals, and the information that instigates crimes.

5.1 Disturbing content involving human or animal self-injury, self-mutilation, suicide or being killed and maimed, as well as shooting, stabbing, torture, etc. For example: Pictures about self-abuse, self-injury, or suicide; or description of the psychology, process, and results of cruelty to animals.

5.2 Content that induces others to commit self-abuse, self-injury, and suicide; For example: Carving a whale pattern on the arm with a knife.

5.3 Content involving violence or abuse against minors; For example: Videos about child abuse.

5.4 Content that instigates others to commit criminal acts. For example: Enjoy the pleasure of dating underage girls even at the cost of the death penalty.

6. Content involving organized crime and terrorism

Any user shall not create, copy, post, or share information of a criminal nature such as revenging on someone, collecting payments for loan sharks, or organizing or inducing others to engage in terror or violent activities or activities that disrupt the social order.

6.1 Content involving the acts of criminal underworld such as revenging on someone or collecting money for loan sharks; For example: The advertisement like "Teaching the home wrecker a lesson for you!"

6.2 Content about engaging or inducing others to engage in terror, violent and other criminal activities; For example: An advertisement that recruits people to carry out criminal activities such as assaults, murder, kidnappings, and rapes.

6.3 Content involving the activities that threaten the social order such as ganging up against someone or recruiting organization members.

7. Infringing content

Any user shall not create, copy, post, or share the information that infringes on the legitimate rights and interests of others, such as infringing on the personal rights (name right, portraiture right, privacy right, reputation right, honor right, etc.) or property rights (copyrights, trademark right, patent right, etc.) of others.

7.1 Entity infringement

7.1.1 Unauthorized use of a company name or trademark that has been registered by another user to infringe on another company's right of name and trademark right;

7.1.2 Unauthorized use of another user's name or portraiture to infringe on the user's right of name and portraiture.

7.2 Content infringement

7.2.1 Content that infringes on the intellectual property rights of others: Content that infringes on the copyrights, trademark rights, patent rights and other rights of others, such as the information promoting counterfeit and pirated items;

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7.2.2 Content that infringes on the legitimate rights of others such as portraiture rights and privacy rights: Unauthorized disclosure of personal information of another user such as ID number, contact information, residence address, Weixin ID, and photos;

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7.2.3 Content that infringes on the legitimate rights of others such as the rights of reputation and fame: Content that fabricates facts to openly vilify the personality of others, or damages the reputation or fame of others through insults or slander;

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7.2.4 Content that infringes on the trade secrets: Unauthorized disclosure of business secrets of a company to infringe on the legitimate rights of the company;

7.2.5 Other content that infringes on the legitimate rights of others.

8. Fraudulent information

Any user shall not create, copy, post, or share any fraudulent information, such as the information posted by impersonating others or related to illegal business models like a pyramid scheme, or the information that falsely exaggerates product efficacy, or the information posted for the purpose of defrauding others of personal information and money.

8.1 Fraudulent information posted by impersonating others: The information from which an individual or company's identity can be easily identified for misleading other Weixin users;

For example: A Weixin account uses the name of a company's popular game as its alias and indicates, implicitly or explicitly, in the "What's up" status that the account owner is the customer service representative of the game product.

8.2 Fraud information in the form of ads: Information about healthcare food, healthcare products, drugs and adult products, and other fake and shoddy products that falsely exaggerates the product efficacy;

For example: "The magical medicine that can make people 100 times smarter", "The panacea that can cure all diseases", and "The medicine that helps you grow taller".

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8.3 Fraudulent information related to pyramid schemes or other similar activities: Pyramid scheme is a business model that recruits members via a promise of payments or rebates for enrolling others into the scheme to form a multi-level pyramid. Similar activities include multi-level marketing and illegal fund-raising that promises high rebates;

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8.4 Fraudulent information posted for the purpose of acquiring personal information or data of another person; For example: Deceiving another user into providing personal information by impersonating the user's relatives or friends, or requesting another user to provide personal information in the name of organizing an activity.

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8.5 Any other fraudulent information posted for the purpose of defrauding others of money; For example: online earnings, prize-winning information, and paid chatting services.

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9. Content involving illegal goods

Any user shall not create, copy, post, or share the content involving the goods that are produced, used, sold, circulated, transported, and/or possessed in violation of laws and regulations, or the content concerning illegal activities such as illegal surrogate services for certificates, credit cards or cash-out.

9.1 Content involving the goods that are produced, used, sold, circulated, transported, and/or possessed in violation of laws and regulations, including but not limited to:

9.1.1 State secrets;

9.1.2 Ammunition;

9.1.3 Description of real weapons to encourage the illegal or improper use of weapons;

9.1.4 Imitation guns, bows and arrows, controlled knives, air guns, and other lethal weapons;

9.1.5 Narcotic or illegal drugs (such as Ecstasy);

9.1.6 Human organs;

9.1.7 Wild animal products such as ivory or tiger bone;

9.1.8 Counterfeit banknotes;

9.1.9 Booty and smuggled goods;

9.1.10 Wiretap;

9.1.11 Fake cigarettes;

9.1.12 Invoices (fapiao).

9.2 Illegal surrogate services for making seals, certificates, or documents such as ID cards, passports, Exit-Entry Permits for Traveling to and from Hong Kong and Macao, marriage certificates, household registers, and academic certificates;

9.3 Illegal surrogate services for applying for credit cards, credit card cash-out, provident fund cash-out, health insurance card cash-out, and SIM card reproduction.

10. Content that endangers the security of Weixin platform

Any user shall not create, copy, post, or share the information of websites, viruses, files, computer codes or programs that deceive users or endanger the normal operation of Weixin platform.

10.1 Information of phishing websites that steal users' confidential information by tricking users into believing they're on legitimate websites;

10.2 Viruses, files, computer codes, or programs that may harm or interrupt the normal operation of Weixin services.

11. Undesirable information

Any user shall not create, copy, post, or share the information that induces, compels, or incites users to forward any content; special identification codes and passwords generated for illegal purposes; harassing information and spam that affect user experience; information designed to organize, instigate, threaten and induce users to conduct fictitious transactions or post false comments; and information that violates the agreement with Tencent.

11.1 Information intended for forwarding

11.1.1 Content that incentivizes users for forwarding: Content that promises users the rewards for forwarding. For example: inviting friends to open gift boxes, collecting likes, and giving one more chance to draw prizes upon forwarding.

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11.1.2 Content that compels or incites users to forward: Content that compels or incites users to forward with exaggerated words or curses. For example: "You are not Chinese if you do not forward this"; "Please kindly forward this"; "You'll live a life of safety and health if you forward this", "It has been forwarded by lots of users"; "You must forward this", and "Forward it to ten of your relatives within 10 minutes to ensure the safety of your family, otherwise misfortune will come to your family".

11.2 Special identification codes and passwords

Information about special identification codes and passwords generated by the third-party software, websites, or devices, which are used for identification and marking, including but not limited to, special character sets, special identifiers, special codes, and various passwords that induce or harass users or are used to obtain relationship chains, personal data, and privacy information of the user, in any form, deceptively or without their consent.

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11.3 Harassing information and spam

In addition to the aforementioned violations, other harassment and spam that disturb and harass a user, impair a user's experience or impact the normal use or running of the Weixin Software, such as unnecessary communication requests sent in bulk, generated by a machine or spread in an unusual manner.

If any such information is found, Tencent will take action against the Weixin account concerned based on the severity of the violation, such as deleting the non-compliant content and restricting the display of such content (including but not limited to hiding the content, setting the content to be visible only to the poster, etc.). In this case, Tencent also has the right to discontinue the provision of services for the violating account owner, such as restricting the features under accounts related to the owner, and blocking the accounts related to the owner.

11.4 Content designed to organize, incite, threaten, and induce users to conduct fictitious transactions or publish false comments to give an entity an unfair advantage over its competitors. For example: Information designed to recruit people to post fake reviews for a merchant.

11.5 Any other undesirable information that violates Tencent's Service Agreement, Platform Agreement, and Feature Agreement in any form.

For example: Content involving the trade in or lease of Weixin accounts or Weixin groups, or acquisition or commercial use of relationship chains obtained from a user.

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11.6 Traffic-directing information contained in profile photos to induce users to add Weixin contacts, join group chats, follow Official Accounts/Channels, recognize Mini Programs, or download/go to the third-party apps or webpages, including but not limited to Weixin account QR codes, group QR codes, Official Account QR codes, Mini Program QR codes, Channels QR codes, and the third-party identification codes.

12. Other illegal or non-compliant content

Any user shall not create, copy, post, or share any content that violates the requirements of applicable laws and regulations, departmental rules, and other prescriptive documents.

12.1 Content concerning any products or services that is posted or shared without obtaining the statutory permits or licenses or administrative permits, or meeting the requirements of regulatory authorities;

For example: non-compliant content that promotes pharmaceuticals or medical devices, paid investment consulting services (securities, futures, etc.), and tobacco products.

12.2 Other content that violates the requirements of applicable laws and regulations, departmental rules, and other prescriptive documents.

III. Payment Rules

Weixin Pay is a payment service provided by Tenpay for users through Weixin and Weixin Official Accounts Platform. All users shall abide by the requirements outlined in the applicable laws and regulations, regulatory documents, and Weixin Pay User Service Agreement during the use of Weixin Pay services.

During the use of Weixin Pay, any user shall not:

1. Commit illegal acts such as absorbing public deposits and fund-raising fraud, or facilitating such illegal acts;

2. Forbid, prevent, hinder or interfere with Weixin users' use of Weixin Pay and other third-party payment tools provided by Tencent in any way, or facilitate such acts.

IV. Penalties Imposed Against Violations

Tencent has the right to, at its sole discretion, make judgments on users' behaviors or content in accordance with the Standards, and take action against any violations, including deleting or blocking non-compliant content, issuing warnings, restricting or suspending the use of some or all of the features, or even permanently blocking the accounts concerned. Tencent also has the right to discontinue the provision of services for the violating account owner, such as restricting the features under accounts related to the owner, or blocking the accounts related to the owner.

1. For any Weixin accounts that violate the Standards, Tencent will take action against such accounts based on the severity of violations, including but not limited to deleting or blocking non-compliant content, issuing warnings, restricting or suspending the use of some or all of the features, or even permanently blocking the accounts concerned. Tencent also has the right to discontinue the provision of services for the violating account owner, such as restricting the features under accounts related to the owner, or blocking the accounts related to the owner, and is entitled to make the actions taken public.

2. If any Weixin account commits any acts that violate the Standards in a Weixin group chat, Tencent will take action against the Weixin group chat, the creator and administrators of the group, and the owner of the account based on the severity of the violation, including but not limited to deleting or blocking non-compliant content, issuing warnings, restricting or suspending the use of some or all of the features, or even permanently blocking the accounts concerned. Tencent also has the right to discontinue the provision of services for the violating account owner, such as restricting the features under accounts related to the owner, or blocking the accounts related to the owner, and is entitled to make the actions taken public.

Ⅴ. Reporting and Appealing

If you detect any act or content that violates the Standards, you can report against the Weixin account concerned through the Weixin app. If you have any doubt about or objection to the actions Tencent has taken against your Weixin account for your violation of the Standards, you may appeal to Tencent by submitting supporting documents and proof as required by Tencent according to applicable laws and regulations.

1. Reporting against non-compliant accounts

Open the Weixin app, go to "Profile" page of the user you want to report against, tap "..." in the upper right corner, select "Report", and then select a report reason.

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2. Appealing against penalties

2.1 If you have any doubt about or objection to the action Tencent has taken against your Weixin account for your violation of the Standards, you may appeal to Tencent in any of the following ways:

2.1.1 Customer Service Hotline: +86 755-83765566;

2.1.2 Weixin app: Unblock your account as instructed by the Weixin app (an account has been blocked permanently cannot be unblocked), or contact the Customer Service via the Weixin app, as shown in the following figure:

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2.1.3 Tencent Customer Service Official Account(腾讯客服公众号)

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2.1.4 Tencent Customer Service Mini Program

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2.2. If you have any objection to the action Tencent has taken against you for infringement on the trademark rights, copyrights, and patent rights of another user, you may appeal to Tencent as follows:

Visit weixin110.qq.com > Report and Complaint > Infringement by Weixin account > Guidelines on Counter Notification for Weixin Individual User Complaints Against Infringement (微信个人用户侵权投诉反通知指引) on your computer.

VI. Compliance with Applicable Laws, Regulations

You shall abide by all applicable local laws and regulations, and respect local ethics and customs during your use of the Weixin services. You are solely responsible for your behaviors that violate the local laws and regulations or ethics and customs.

Weixin users shall not involve Tencent in political and public events when using this service. Otherwise Tencent reserves the right to suspend or terminate your use of this service.

VII. Disclaimer

Weixin users clearly understand and agree:

Tencent makes no warranties or representations of any kind, express or implied, with respect to the Weixin services, including but not limited to, commercial quality and fitness for a particular purpose. You shall use the Weixin services at your own risk.

The Standards is designed to achieve the goal of creating a safe, healthy, and high-quality platform by ensuring compliance with national laws and regulations, maintaining public order and good customs, and protecting the legitimate rights and interests of users. Tencent will do the best effort to make the accurate judgments according to applicable laws and regulations but does not guarantee that its judgment is fully consistent with that of the judicial or administrative authorities. Weixin users and operators understand and agree that they shall be responsible for all the consequences arising therefrom. In case of any discrepancy between the Chinese and English versions, the Chinese version shall prevail.

VIII. Updates to These Standards

The Standards is subject to changes and updates from time to time. Tencent has the right to make amendments, revisions, or supplements to the Standards as necessary according to any updates of applicable laws and regulations or product operation requirements. It is therefore advised to visit our website regularly to access the latest version of the Standards.

In addition to the Standards, you shall carefully read the "Agreement on Software License and Service of Tencent Weixin" and other applicable service agreements and standards.

Tencent Service Agreement (腾讯服务协议)

Agreement on Software License and Service of Tencent Weixin

WEIXIN OFFICIAL ACCOUNT ADMIN PLATFORM – TERMS OF SERVICE

Operational Guidelines for Weixin Official Accounts

Weixin External Link Content Management Standards (微信外部链接内容管理规范)

X. Miscellaneous

This Standards may be drafted and concluded in different languages, including Simplified Chinese, English and others. In case of any inconsistency and discrepancy between the Simplified Chinese version and any version of other language, the Simplified Chinese version shall prevail.

Tencent